Client Service Coordinator

Do you thrive in a warm and positive environment where there is a clearly defined process and your role requires someone with a friendly and approachable style?  Are you naturally efficient and able to juggle multiple task simultaneously while maintaining high standards for accuracy and follow through?

 

Altium is an eleven-year-old financial services company.  It has grown 40 percent a year since its inception. We started Altium by asking ourselves one simple and transformational question, “What would we want if we were clients?” We believe wealth is compelled by a higher sense of purpose. Our intentions far exceed wealth generation: we seek to empower our clients to create the life that they envision for themselves, their families, and their communities.

 

Altium Wealth is seeking a dynamic professional to join our growing Client Service team. The Client Service team directly impacts the client experience and is vital to the success of the organization. This role involves relationship management, service delivery, trouble-shooting, and administrative support.

Key Responsibilities:

  • Maintain lasting relationships with clients

  • Proactively communicate with clients

  • Coordination and preparation for client meetings including the investment and insurance materials

  • Manage client data within CRM and monitor to ensure accuracy

  • Serve as point person for external advisors and coordinate all aspects of service

  • Schedule and confirm client meetings

 

Qualifications:

  • Bachelor's degree

  • Two to five years of life insurance and/or investment service experience in the financial services industry

  • Ability to create and manage paperwork for investment accounts

  • Experience with maintaining client relationships and providing service in a corporate environment

  • High proficiency in MS Office - especially a mastery of Outlook, with demonstrated expertise in Word, Excel, and PowerPoint

  • Prior experience with CRM software, preferably Salesforce

  • Strong organizational and follow up skills; detail oriented

  • Exceptional interpersonal, organizational, business communication and time management skills; ability to prioritize throughout the day

  • Excellent written and verbal communication skills

  • Able to multi-task and be flexible to handle multiple deadlines

  • Ability to partner and collaborate with internal partners